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Listen to the post 17 minutes This audio is auto-generated. Please let us understand if you have feedback. Following a year of broad financial unpredictability that stifled growth for hotels, hospitality market leaders are looking towards 2026 with cautious optimism. Increasing operational costs are slated to challenge owners this year and lower-tier segments might have a hard time amid a growing wealth bifurcation.
And through everything, hotel business are expected to fortify their portfolios with brand-new brand name offerings and partnerships. As the year gets underway, Hotel Dive spoke to hospitality leaders from differing corners of the industry about their 2026 predictions. Below are the top trends expected to impact hotel operations, efficiency, net system growth and more this year.
Total wages, salaries and benefits paid by U.S. hotels rose to $127 billion in 2025, according to data from the American Hotel & Lodging Association, shown Hotel Dive. In 2026, that figure is forecasted to climb up to $131 billion, representing a roughly 3% year-over-year increase, per AHLA. For hotel owners, rising labor costs position an obstacle to net operating income growth, Kevin Davis, Americas CEO at JLL Hotels & Hospitality, told Hotel Dive.
Rising labor expenses have actually been a challenge for hoteliers for years, Davis stated, especially following the COVID-19 pandemic. In general, hotel labor costs have increased 15.3% from 2019 to 2025, surpassing the 12.8% growth in overall operating income, according to AHLA.
3, 2024 in San Francisco, California. Justin Sullivan through Getty Images In 2026, Davis kept in mind, union settlements will be "front and center" in New York City, where the New York Hotel and Video gaming Trades Council's union agreement with the Hotel Association of New York City is set to expire in July.
In 2015, the union backed New york city City's freshly elected Mayor Zorhan Mamdani, who ran on a promise to raise New york city City's base pay to $30 per hour by 2030. Hotel industry associations, consisting of AHLA, have denounced similar legislation across the nation, including the recently passed $30 wage regulation in Los Angeles. "Demand has actually not kept up with this speed," she said. "We're likewise seeing these difficulties compounded by legislation that targets hotel operations, such as extreme labor and licensing policies like the New York City Safe Hotels Act. When need is falling and expenses are soaring, the math just does not add up." Incomes, wages and payroll-related expenses paid by hotels now account for more than 32% of total income, according to AHLA.
As more hotel visitors turn to expert system to boost their travel experience, scheduling hotels straight through large language designs (LLMs) might be next, hospitality experts stated. Agentic commerce a process by which self-governing AI representatives act upon behalf of a consumer to find, compare and finish purchases is a pattern that has accelerated across industries like retail.
According to PwC's 2025 Vacation Outlook report, 76% of millennials said they're likely to use AI for travel suggestions. That number is growing, Jonathan Kletzel, PwC's travel, transport and logistics leader, told Hotel Dive. Michael Klein Head of retail, travel and hospitality product marketing at Talkdesk To stay competitive with direct reservation, bigger multibrand hotel companies will "embed LLMs into their own brand name sites and mobile apps, and alter the method the consumer searches," Kletzel said.
"If you are not discoverable in an LLM search engine result which many brand names aren't, and this is the huge panic that they're all going through right now consumers aren't going to consider you," he said. Michael Klein, head of retail, travel and hospitality item marketing at AI client experience platform Talkdesk, likewise told Hotel Dive that hospitality players need to ensure their residential or commercial property details is being indexed by LLMs to appear in tourist inquiries.
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